Privacy Policy

Last Updated: May 4, 2025

This Privacy Policy explains how Mero Tool ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our website and tools (collectively, the "Service").

1. Information We Collect

We collect several types of information from and about users:

a. Personal Information

When you use our Service, we may collect:

  • Contact information (email address for newsletter signups)
  • Payment details (for premium services, if applicable)
  • Account credentials (if you create an account)

b. Non-Personal Information

Automatically collected data may include:

  • Browser type and version
  • IP address and approximate location
  • Pages visited and time spent on our Service
  • Tool usage patterns

c. User-Provided Content

For certain tools (like text converters), we process but do not permanently store:

  • Text inputs for conversion
  • Invoice data for QR generation
  • Date information for conversion

2. How We Use Your Information

We use collected information to:

  • Provide and maintain our Service
  • Improve tool functionality and user experience
  • Respond to inquiries and support requests
  • Send newsletters (if subscribed)
  • Monitor usage patterns and detect technical issues
  • Comply with legal obligations
Data Type Purpose Retention Period
Contact Information Communication, newsletters Until unsubscribed or request deletion
Tool Input Data Real-time processing only Not stored after processing
Usage Analytics Service improvement 1 year

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Trusted third parties who assist in operating our Service (e.g., hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or asset sale

4. Data Security

We implement appropriate measures to protect your information:

  • SSL encryption for data transmission
  • Regular security audits
  • Limited access to personal data

However, no internet transmission is 100% secure. We cannot guarantee absolute security.

5. Your Data Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data
  • Opt-out of marketing communications
  • Request data portability
  • Withdraw consent (where applicable)

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember user preferences
  • Analyze Service usage
  • Improve performance

You can manage cookies through your browser settings. See our Cookie Policy for details.

7. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Nepal. We ensure adequate protection through standard contractual clauses or other legal mechanisms.

9. Policy Changes

We may update this Privacy Policy periodically. We will notify users of significant changes via email or website notice.

10. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at:

[email protected]

Buddhanagar, Kathmandu, Nepal